Refund & Return Policy

Effective Date: 19 September 2024

At BlizzBuy, we are committed to providing a seamless shopping experience with high-quality products and excellent customer service. This policy outlines our clear and transparent approach to returns, refunds, and exchanges to ensure customer satisfaction.

Returns & Exchanges

Standard Return Period

• Most items can be returned or exchanged within 30 days of purchase.
• Products must be unused, in original packaging, and include all accessories and documentation.

Extended Return Period

• Loyalty Members may qualify for extended return windows. Please check your account for eligibility.

Restocking Fees

A 15% restocking fee applies to the following:

• Electronics and communication devices
• Large appliances and equipment
• Custom or special-order items
  Restocking fees do not apply to defective products or returns due to BlizzBuy errors.

Refund Policy

• Refunds will be processed within 5–7 business days after return approval.
• Refunds will be issued to the original payment method.
• Non-refundable costs include:
  • Shipping fees
  • Gift-wrapping charges
  • Other non-product-related costs

Exchanges

• Exchanges depend on product availability. If an item is unavailable, we will offer a refund or a similar product of equal value.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

1. Contact our Customer Support Team within 5 business days of delivery.
2. Provide photos or other supporting evidence.
3. We will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items are non-returnable:

• Opened software, digital downloads, and gift cards
• Consumables and personal care products
• Customized or special-order items

Order Cancellations

• Orders can be canceled for a full refund if requested before shipment.
• Once shipped, our standard return policy applies.

How to Initiate a Return

1. Visit our Returns Portal at returns@blizzbuy.com or contact us at support@blizzbuy.com.
2. Securely pack the item with all original materials and proof of purchase.
3. Ship the item to the return address provided by our team.
   Return shipping costs are the customer’s responsibility unless the return is due to a defect or error.

Customer Support

For any assistance, feel free to contact us:

• Email (General Support): support@blizzbuy.com
• Email (Returns): returns@blizzbuy.com
• Phone: +1 (201) 378 2634
• Live Chat: Available on our website at www.blizzbuy.com

Additional Terms

• BlizzBuy reserves the right to refuse returns that do not meet policy requirements.
• Use a trackable shipping service for high-value returns.
• Items returned damaged or incomplete may be subject to partial refunds or refusal.

Thank you for choosing BlizzBuy. We appreciate your trust and look forward to serving you again!